Last updated: November 1, 2026
1. Provider
The services of loc.gr (Lexicon Blue) are provided by:
- [Legal name] ([Business type, e.g. sole proprietor])
- [Street address], [Postal code] [City], Greece
- VAT no. [VAT no.], tax office [Tax office]
- Email [email@loc.gr], tel. [+30 ...]
2. Scope
We translate from English into Greek and from Greek into English at four levels: Professional + Review, Professional, Post-edited Machine and Machine Only. The description of each level on this page is part of these terms.
3. What you can order here
This site accepts plain text of up to 2,000 words, pasted into the form or uploaded as a .txt file. We translate the text only and do not reproduce any formatting. For longer texts, other file formats, or texts that need formatting, request a quote at glossa.com/practical-matters/quotations.
4. Ordering and contract
The contract is concluded when your payment is complete and you receive a confirmation email with your order reference.
5. Prices and VAT
The price is calculated per word of the source text, by service level, with a minimum charge of €10.00 per order. Per-word prices exclude VAT. The final amount, with or without VAT, is shown before you pay.
- Customers in Greece: 24% VAT.
- Businesses in another EU member state with a VAT number that is valid in VIES: no VAT (reverse charge).
- Customers in another EU member state without a valid VAT number: 24% VAT.
- Customers outside the EU: no VAT.
If VIES is unavailable when you order, VAT is charged. If your VAT number is confirmed later, we refund the difference.
6. Payment
Payment is made through PayPal only. PayPal processes your payment details; we never see or store them.
7. Invoicing
Your invoice or receipt is issued after payment and emailed to the address you gave. You are responsible for the accuracy of your billing details.
8. Delivery
The translation is delivered by email as plain text. Turnaround times are counted in business days from payment confirmation. Business days follow Athens time and exclude weekends and Greek public holidays. Orders confirmed after 3 p.m. Athens time count from the next business day. The delivery window shown before payment is our target; we deliver no later than its last day, and if anything delays the work, we will tell you by email.
9. Quality and corrections
If you find a mistake, email us within 14 days of delivery and we will correct it free of charge. This does not apply to Machine Only, which is delivered without review and may contain errors. Changes to the source text, or style changes you did not ask for, are not corrections.
10. Right of withdrawal for consumers in the EU
Consumers in the EU have the right to withdraw within 14 days of the contract (Greek Law 2251/1994). Because you expressly ask for the translation to start right away, you lose this right once the service is complete. If you withdraw before completion, you owe the amount for the work already done.
11. Confidentiality
We use your text only to carry out your order. Only the people working on your translation can access it, and they are bound by confidentiality.
12. Liability
Our liability is limited to the amount you paid for the order concerned, unless the damage results from intent or gross negligence, or consumer law provides otherwise. We are not responsible for the use of Machine Only translations where accuracy is required.
13. Governing law and disputes
Greek law applies. Please contact us first about any issue. Consumers may also turn to the Hellenic Consumer Ombudsman (synigoroskatanaloti.gr) for out-of-court resolution.